FAQ

Where do you ship?

We currently ship within the United States only.

How much does shipping cost?

We offer free standard shipping on all orders within the United States. There is no minimum purchase requirement.

How long does shipping take?

Processing time: 1–3 business days
Delivery time: 4–7 business days

What is the order cut-off time?

Orders placed before 3:00 PM (GMT-05:00) EST begin processing the same business day. Orders placed after this time will be processed the next business day.

Which carriers do you use?

We work with reliable delivery partners including USPS, UPS, and FedEx.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active.

What if my order does not arrive?

If your order has not arrived within the expected delivery timeframe, please contact us. We will investigate the issue with the shipping carrier and provide an update.

What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

What conditions must be met for a return?

Returned items must be:

Unused and unworn
In the same condition as received
In the original packaging with all tags attached
Accompanied by proof of purchase

How do I start a return?

To initiate a return, please contact us at:

Email: support@cougaritalianfashion.shop

Once approved, we will provide instructions on how to send your item back.

What is the return address?

96 Orchard St, New York, NY 10002, United States

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is:

Defective
Damaged
Incorrect

We do not charge restocking fees.

How long do refunds take?

Once we receive and inspect the returned item, approved refunds are processed within 10 business days to the original payment method.

Please note that banks or credit card providers may take additional time to process the refund.

Can I exchange an item?

Yes. The quickest way to exchange an item is to return the original item and place a new order for the desired product.

What items cannot be returned?

The following items are not eligible for return:

Sale items
Gift cards

What payment methods do you accept?

We accept the following payment methods:

American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa

Is my payment secure?

Yes. All payments are protected using SSL encryption and comply with PCI-DSS security standards. We do not store your credit card information.

When will my payment be processed?

Payments are processed immediately at checkout. Once payment is confirmed, your order will begin processing.

What currency do you use?

All prices on our store are listed in US Dollars (USD).

What if my package is lost?

If your package is confirmed lost by the shipping carrier, we will offer either:

A replacement, or
A full refund

What if my item arrives damaged?

Please contact us immediately if your item arrives damaged or incorrect. Our team will review the issue and resolve it as quickly as possible.

Contact Us

If you have any questions, please contact us:

Shop Name: Cougar Clothing
Phone: +12124750692
Email: support@cougaritalianfashion.shop
Address: 96 Orchard St, New York, NY 10002, United States
Opening Hours: Sunday to Friday; 10 AM - 6 PM (GMT-05:00) EST (New York): Saturday-Closed
Response Time: We respond within 24 hours.